If you lose your card, please use the following process:
1. Contact the Client Support Service by telephones:
(495) 232 37 23 (24x7)
8 800 100 82 82 (24x7)
(495) 735 42 03 (from 9:00a to 5:00p on business days)
(495) 72 707 72 (from 9:00a to 5:00p on business days)
By calling (495) 232 37 23, you can speak with an operator or leave an automatic message. You must confirm any oral report with a written application to be personally submitted to the Plastic Card Unit of Credit-Moscow Bank, or fax to (495) 735 42 03 (the facsimile must specify your personal data and contact telephones).
2. Submit a written application to reissue your plastic card with a new number.
Important! If you find the lost card, you should not continue using it. Please contact the Plastic Card Unit of Credit-Moscow Bank for further recommendations.