Abbreviations
ANE Academy of National Economy
BU Business Units
VMI Voluntary Medical Insurance
EBRD European Bank for Reconstruction and Development
EIB European Investment bank
UDCC Unified Distributed Contact Center
ZAO Open Joint Stock Company
DP Disabled People
IFC International Finance Corporate
CSS Common service staff
CSR Corporate Social Responsibility
OAO Open Joint Stock Company
CC Client Complaint
AML/FT Counteracting the legitimisation of the proceeds of crime (money laundering) and the financing of terrorism
MCO Mobile Cash Office
RAS Russian Accounting Standards
Russia Russian Federation
Mass media Mass Media
CIS Commonwealth of Independent States
QMS Queue Management System
PMS Performance Management System
EDCS Electronic Document Circulation System
SSM Self-service Machine
BDC Business Development Centre
CAS Central Automated System
24/7 24 hours a day, 7 days a week
UNEP United National Environment Program
BelSEFF Belarus Sustainable Energy Finance Facility Programme
GRI Global Reporting Initiative
HR Human Resources
LBS London Business School
PR Public Relations